Delivery & Returns

We’re absolutely delighted that you’ve chosen to place an order with us. From the moment you unwrap your Sarah Haran piece, we want it to feel truly special – like receiving a little box of joy.

Every item is lovingly wrapped in tissue, carefully placed in one of our signature cotton dust bags, and nestled into a reusable keepsake box – perfect for storing your growing collection. To protect your parcel in transit, your box is then popped inside a recyclable black bag, so it arrives just as beautifully as it left us.

We want your entire experience to be effortless and joyful, including swaps and returns. You’ll find all the key details below.

DELIVERY:

UK and Islands Delivery: 

Delivery is on us when you spend £200 or more, including our signature packing and wrapping.

COUNTRY	DELIVERY TYPE	COURIER	TIME SCALE	PRICE
UK Standard	Orders over £200	DPD & Royal Mail	Up to 3-5 days business days*	FREE
UK Standard Royal Mail	Orders under £200	Royal Mail	Up to 3-5 business days	£4.99
Express Courier	Next day	DPD	1 day**	£6.99
Republic of Ireland	2 day delivery	DPD	Allow 2 days for delivery	FREE (for order value over £500+) £23 (for order value under £500.00)
Jersey, Guernsey, Sicily Islands	2 day delivery	DHL	Allow 2 days for delivery	FREE (for order value of £500+) £30 (for order value under £500.00)

 

*Orders placed before 12 noon are processed same day (excluding weekends).
**Please allow up to 2 days during peak or winter periods.

We’ll always try to combine your orders when placed on the same day or over a weekend – it’s kinder to the planet, and helps keep things simple.

International Delivery:

Spend £500+ and we’ll cover your delivery and gift wrapping costs (please note, you’ll be responsible for local import duties though we charge these at point of sale so you do not have to worry). 

Orders are free above the thresholds detailed below. 

COUNTRY	COURIER	TIME SCALE	PRICE
Europe - Orders under £500 fully packed & wrapped	DHL	Up to 3 days	£40.00
America  - orders under £500 (which is $663-668 depending on exchange rate) fully packed & wrapped	DHL	Up to 3 days	£30.00
Australia, & Canada  - order under £500 fully packed & wrapped Please note surcharges may apply if the courier designates the delivery address as a "remote location". We will contact you if this occurs.	DHL	Up to 3 days	£40.00

 

Orders must be placed by 12 noon for same day processing.

Other useful delivery information:

If you order a pre order item as well as stock items we will send all goods together. If you wish to split the order and receive stock items first, then we suggest you create two orders and order separately. 

Where we can we will combine orders particularly if ordered on the same day or at the weekend. We do this to help the environment. Where possible think about what you are ordering so we can work with you to combine orders.

RETURNS & SHWAPS

We hope you love your Sarah Haran piece – but if you need to return or exchange, here’s what to do.

• You have 14 days from date of order to request a return for a refund (excludes shipping).

• Sale items are exchange only within 14 days.

• Sample sale and discontinued pieces are non-refundable and final sale.

• Pre-orders, bespoke or made-to-order items are non-refundable, though we’re happy to help you sell them on (anonymously) within our community.
  

• Returns must be received in pristine condition, with all original packaging.

• Return postage is your responsibility – we can provide a prepaid label for £8 (deducted from your refund).

• Refunds are processed within 7 working days of receiving the item.

To arrange a return or SHwap, please email: hello@sarahharan.com

PRE-ORDERS & BESPOKE ITEMS

We make these specially for you, either personally or in a small batch – so we’re unable to accept returns unless your item is faulty. If you change your mind, we’ll do our best to help resell it through our community (though this can’t be guaranteed).

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DISCOUNT CODES

Forgot to use your code? Just drop us an email within 2 hours of placing your order, and we’ll do our best to refund the difference (a £2 admin fee applies).

HOLDS & COMBINED ORDERS

Need more time to meet the free shipping threshold? We’re happy to hold your order for up to 7 days free of charge. After that, we’ll need to charge £5 per week to cover storage. If we don’t hear from you, we’ll simply ship your box of joy so it reaches you without delay.

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These terms are here to help everything run smoothly – and don’t worry, they won’t affect your statutory rights.

Should you need anything at all, our small but mighty team is always here to help.

With joy,
Joy Squad x