We are delighted that you are placing an order with Sarah Haran Accessories and we are sure you will be overjoyed when you receive your Box of Joy.

As part of the experience of SHooping with Sarah Haran we ensure all our products are beautifully wrapped in tissue, our handbags are encased in cotton dust bags and placed in boxes that you can reuse to store your Sarah Haran collection. All boxes are transported in recycled black bags to ensure that your Box of Joy retains its beauty.

We want to make swaps or returns as hassle free as possible as well. See all relevant information below.

DELIVERY:

UK and Islands Delivery: 

We cover the full cost of delivery within the UK as well as the packing & wrapping as long as your order is £95+.

For delivery to addresses within the UK mainland, Republic of Ireland, Jersey/Guernsey and the Siciliy Islands the following applies:

* Order by 12 noon for same day processing. Orders placed on a Friday after 12 noon or at the weekend will be processed on Monday and Tuesday morning. DPD may deliver on a Saturday but this is not a standard service and will be variable. Couriers tend to deliver up to 9 pm on the day of delivery. 

** Orders by courier must be placed by 12 noon for same day priority processing. They will be delivered next day business day but please allow up to 2 days particularly in the winter months and during the Covid epidemic.

Where we can we will combine orders particularly if ordered on the same day or at the weekend. We do this to help the environment. Where possible think about what you are ordering so we can work with you to combine orders.

International Delivery:

If you are overseas, as long as you spend over £575 we will cover the full cost of delivery as well as the packing & wrapping. We do not cover any import charges which you will pay but we do not charge you UK VAT.

Please note that delivery to Europe will incur duty and VAT as set by local government (you can allow up to E15.00 or 3% of the value of the goods, whatever is higher) but we will not charge you UK VAT.  

Orders must be placed by 12 noon for same day processing.

Other useful delivery information:

For remote areas we will use Royal Mail as couriers seem to find it hard to find remote areas!

If you order a pre order item as well as stock items we will send all goods together. If you wish to split the order and receive stock items first, then we suggest you create two orders and order separately or use our shipping service. 

Where we can we will combine orders particularly if ordered on the same day or at the weekend. We do this to help the environment. Where possible think about what you are ordering so we can work with you to combine orders.

RETURNS & SWAPS

The following details what to do if you require to return, or swap a product: 

Returns:  

Whilst we do hope that you will love our products - (our returns rate is less than 1% annually) we do appreciate that you may change your mind and want to return. We charge a subsidised shipping fee of £7 to cover the costs for shipping the return back to us via courier in the UK. Outside the UK you will have to pay the full rate as determined by the courier, minus the subsidised shipping fee.

If you wish to return something then you have 14 days from date of order to return your purchases for a refund excluding the shipping fee. In order to organise a return you must contact us by emailing us - hello@sarahharan.com and we will provide full instructions particularly around ensuring the goods arrive back to us in a pristine condition.

Please be aware that sale products are exchange only. You have 14 days to request an exchange for a sale product. 

Earrings are non returnable or exchangeable due to hygiene reasons. 

On receipt of the returned item(s), we will issue you a refund within 7 working days, via the original method of payment.

Swaps:

If you wish to exchange something we are very happy to assist. Please let us know at hello@sarahharan.com what you would like to exchange and we will arrange. You can  use either of the following services to make the exchange process convenient for you:

https://www.sarahharan.com/products/swapping-service 2 way shipping via courier priced at £14 including all packaging

or

https://www.sarahharan.com/products/simple-shipping 1 way shipping via courier priced at £7 including all packaging

Packaging:

It is very important that we receive the goods back to us in the same pristine condition that we sent them to you. As we hope you can appreciate care will ensure that the goods are in the same condition for a refund or exchange. Please read our shipping advise here

Pre Orders:

How we deal with pre order items - if you order a pre order item as well as stock items, we will send all goods together. If you wish to split the order and receive stock items first, then we suggest you create two orders and order separately or we will contact you when the pre order arrives and you can use our shipping service. 

Made-To-Order/ Products:

Please note we are unable to refund any pre-ordered bespoke/made-to-order item(s) unless the item(s) are faulty. Please email us at hello@sarahharan.com to advise us of any faulty returns.

Our policies do not affect your statutory rights