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DELIVERY, RETURNS, EXCHANGES, & PRE-ORDERS
We are delighted that you are placing an order with Sarah Haran Accessories and we are sure you will be overjoyed when you receive your Box of Joy.
As part of the experience of SHooping with Sarah Haran we ensure all our products are beautifully wrapped in tissue, our handbags are encased in cotton dust bags and placed in recyclable boxes that you can reuse to store your Sarah Haran collection. All boxes are transported in recyclable black bags to ensure that the Box of Joy retains its beauty to add to your delight.
The following details important delivery information around timescales and the logistics companies that we use :
UK Delivery:
We cover the full cost of delivery (it costs us £7.94) within the UK as well as the packing & wrapping as long as you spend £350. If you spend below this then we will charge you £6.00 to cover the packing & wrapping and a £1 charge towards the shipping.
If you order twice in a day (we know it happens) we will consolidate your orders and refund.
If you order a pre order item as well as stock items we will send all goods together. If you wish to split the order and receive stock items first, then we suggest you create two orders and order separately or use our shipping service.
For delivery to addresses within the UK mainland, the following applies to full-price items.
|
SHIPPING TYPE |
DELIVERY TYPE |
HANDLER |
TIME SCALE |
PRICE |
|
Orders under £350 fully packed & wrapped |
Standard Delivery |
DHL or Royal Mail. For remote areas we will use Royal Mail |
1-2 days |
£6.00 |
|
Orders Over £350 fully packed & wrapped |
Courier |
DHL Express |
1-2 days delivered by 9 pm on day of delivery* (order by 2 pm) |
FREE |
* Orders placed on a Friday after 12 noon or at the weekend will be processed on Monday morning. Regrettably, no deliveries are made at weekends. All DHL orders will be delivered by 9 pm on the day of delivery.
International Delivery:
If you are overseas, as long as you spend over £500 we will cover the full cost of delivery (it costs us £25-£38 depending on where you live) as well as the packing & wrapping. We do not cover any import charges which you will pay but we do not charge you UK VAT.
If you order twice in a day (we know it happens) we will consolidate your orders and refund.
If you order a pre order item as well as stock items we will send all goods together. If you wish to split the order and receive stock items first, then we suggest you create two orders and order separately or use our shipping service.
Please note that delivery to Europe will incur duty and VAT as set by local government (you can allow up to E15.00 or 3% of the value of the goods, whatever is higher) but we will not charge you UK VAT.
|
COUNTRY |
HANDLER |
TIME SCALE |
PRICE |
|
Orders over £500 - Europe and worldwide - include full packed & wrapped including shipping via DHL
Europe - Orders under £500 fully packed & wrapped |
DHL Express
DHL Express |
Up to 2 days
Up to 2 days |
FREE
£35.00 |
|
America/Canada- orders under £500 fully packed & wrapped |
DHL Express |
Up to 2 days |
£30.00 |
|
Australia and Rest of the world - order under £500 fully packed & wrapped Please note surcharges may apply if the courier designates the delivery address as a "remote location". We will contact you if this occurs. |
DHL Express
|
Up to 3 days
|
£38.00
|
Returns & Exchanges
The following details what to do if you require to return, or exchange:
Returns:
Whilst we do hope that you will love our products - (our returns rate is less than 1% annually) we do appreciate that you may change your mind and want to return. We charge a subsidised shipping fee of £7 to cover the costs for shipping the return back to us via DHL in the UK. Outside the UK you will have to pay the full rate as determined by DHL, minus the subsidised shipping fee. If you wish to return something then you have 14 days from date of order to return your purchases for a refund excluding the shipping fee. In order to organise a return you must contact us by emailing us - hello@sarahharan.com and we will provide full instructions particularly around ensuring the goods arrive back to us in a pristine condition.
Please be aware that sale products are exchange only. You have 14 days to request an exchange for a sale product.
Earrings are non returnable or exchangeable due to hygiene reasons.
On receipt of the returned item(s), we will issue you a refund within 7 working days, via the original method of payment.
Exchanges:
If you wish to exchange something we are very happy to assist. Please let us know at hello@sarahharan.com what you would like to exchange and we will arrange. You can use either of the following services to make the exchange process convenient for you:
https://www.sarahharan.com/products/swapping-service 2 way shipping via DHL priced at £15 including all packaging
or
https://www.sarahharan.com/products/simple-shipping 1 way shipping via DHL priced at £7 including all packaging
Packaging:
It is very important that we receive the goods back to us in the same pristine condition that we sent them to you. As we hope you can appreciate care will ensure that the goods are in the same condition for a refund or exchange. Please read our shipping advise here
Bespoke:
Please note we are unable to refund any bespoke made to order item(s) unless the item(s) are faulty. Please email us at hello@sarahharan.com to advise us of any faulty returns.
Our policies do not affect your statutory rights
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