Privacy Policy

At Sarah Haran, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation.

The Data We Collect About You

In order to send your product to you we collect, use, or store the following data about you:

• Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].

• Contact Data includes billing address, delivery address, email address and telephone numbers

• Financial Data including bank account and payment card details stored on the Shopify platform which we have no access to

• Transaction Data including details about payments to and from you and other details of products and services you have purchased from us

• Technical Data including internet protocol (IP) address, your login data, browser type, version, and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website

• Profile Data including your username and password, purchases or orders made by you, preferences, feedback and survey responses

• Usage Data including information about how you use our website

• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

How is your personal data collected?

We collect data from and about you through direct interactions with you. For instance, you may give us your personal information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• purchase our products;

• Complete email or SMS signup form;

• create an account on our website;

• subscribe to our service or publications;

• request marketing to be sent to you;

• enter a competition, promotion or survey; or

• give us some feedback.

We will only use your personal data as follows:

• to fulfil orders that you place with us on our website

• to communicate via various marketing channels such as SMS and email

• create and help you manage your Sarah Haran account including any third party applications

• allow you to return your Sarah Haran product, if you change your mind;

• respond to your questions and requests;

• send you newsletters, SMS and suggestions on how to care for your Sarah Haran product;

• notify you of other Sarah Haran products we think you might like based on your previous purchases;

• remind you of what you may be missing if you have put items in your "Shopping Bag" on the Website and to send you information on any changes we make to our policies or terms.

We will also send you promotional materials from time to time in the form of catalogue brochures that we compile.

Receiving contact from us:

From time to time, we may send you aftercare e-mails and SMS relating to your Sarah Haran product. We may also send you e-mails and SMS with information in relation to any products which are similar to your product, and which we think you might like. We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in"). You can sign up to receive notifications by e-mail or SMS on our home page. If you have registered for an account with us, and when shopping online on the Website, you have put items in your "Shopping Bag" and then abandoned them, we may send you e-mails and SMS to remind you of what you may be missing.

In any case, you can ask us to stop contacting you at any time by contacting us on hello@sarahharan.com or by using the unsubscribe option in each e-mail and SMS.

Opting Out:

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message we send you at any time. We also send out brochures on a quarterly basis. When you contact us you can request to be removed from these direct mail brochures.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, guarantee registration, or other transactions.

You can opt out of Sarah Haran services that we provide at any time. We can remove your account from our BagsofJoy Facebook Group, or our SHwap Wardrobe service. Simply contact us and we will remove you. 

Disclosure:

We will disclose your personal information if we are required by law to do so.

Our Platform and Processing:

Our online store is hosted by Shopify Inc. Shopify provide the online e-commerce platform that allows Sarah Haran to sell our products and services. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. If you choose to pay using Paypal then Paypal will store your information in order to complete the payment transaction. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Data security:

Via Shopify there are appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Third Party

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. These third party providers include Shopify, Paypal, Facebook, Instagram, Experian, Google Analytics, Continue.co. 

Direct Mailers & SHwap PreLoved

On a quarterly basis we produce a direct mailer in the form of a brochure. This brochure is sent to all our customers and to prospects who may be interested in our products. As part of this we share customer data with both Experian and Abacus.

Experian

Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Sarah Haran Accessories are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Sarah Haran Accessories to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc.  To understand more please click through to experian.co.uk/cip to understand more about their marketing services. 

Abacus

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to understand consumer’s wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Continue.co

Continue.co will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances: as part of using our service through a third party processing your personal data where you have signified your agreement by opting-in to processing for a specific purpose.  You can withdraw your consent at any time by contacting us. Where we need to perform a contract we are about to enter or have entered with you. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting Continue.co  Where we need to comply with a legal or regulatory obligation which means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Continue and Cookies.  Continue use cookies and/or other tracking technologies to distinguish you from other users of the App, App Site, the distribution platform (Appstore) or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use the App or browse any of Our Sites and also allows us to improve the App and Our Sites. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our cookie policy.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. 

The full Google Privacy policy can be found by clicking this link.

We use Google for both paid Google Shopping Ads and Google Analytics. Your data is then used for helping us to better understand how you used this website so that we can improve it and better enhance your user experience. We also work with Google for marketing purposes. Using your data to ensure we are showing you more relevant advertising to suit your tastes. To do this Google collects anonymous statistical data which adheres to their own Privacy Policy.

In the event of a sale, merger or transfer or sale of us or any group company we reserve the right to transfer information to a third party who will be obliged to adhere to the terms of this Privacy Policy. 

Security

We care about your personal data and know that you trust us to keep it secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All information is held on the Shopify Platform and if you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards though we cannot guarantee the security of your personal data on transmission via the internet.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website (for example, for your Sarah Haran account), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Cookies

Like many websites, we may use browser "cookies". cookies are a website's way of remembering who you are. a cookie is a small text file that is stored on your computer's hard drive or stored temporarily in your computer's memory. there are two kinds of cookies: those that are "session" oriented and those that are "persistent". session cookies delete from your computer when you close your browser. persistent cookies retain information for later use tomorrow, next week, next month, or whenever they are set to expire. we use cookies to help us to identify account holders and to optimise their experience on our site. also, we will use cookies to monitor and maintain information about your use of this site.

Consent

By using this site, you represent that you are at least the age of majority in your state/county or place of residence, or that you are the age of majority in your state/county or place of residence and you have given us your consent to allow any of your minor dependents to use this site

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting your consent and using it for the specific purpose for which it was obtained. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may at any time withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at hello@sarahharan.com 

Changes

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we amend this privacy policy, we will revise the "last updated" date located at the top of this privacy policy. For changes to this privacy policy that we consider to be material, we will place a notice on our website.

Questions

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Privacy at hello@sarahharan.com