At Sarah Haran, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation.
The Data We Collect About You
In order to send your product to you we collect, use, or store the following data about you:
Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
Contact Data includes billing address, delivery address, email address and telephone numbers
Financial Data including bank account and payment card details stored on the Shopify platform which we have no access to
Transaction Data including details about payments to and from you and other details of products and services you have purchased from us
Technical Data including internet protocol (IP) address, your login data, browser type, version, and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
Profile Data including your username and password, purchases or orders made by you, preferences, feedback and survey responses
Usage Data including information about how you use our website
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
How is your personal data collected?
We collect data from and about you through direct interactions with you. For instance, you may give us your personal information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
purchase our products;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
How we use your personal data:
We will only use your personal data as follows:
to fulfil orders that you place with us on our website
create and help you manage your Sarah Haran account
allow you to return your Sarah Haran product, if you change your mind;
respond to your questions and requests;
send you newsletters and suggestions on how to care for your Sarah Haran product;
notify you of other Sarah Haran products we think you might like based on your previous purchases;
remind you of what you may be missing if you have put items in your "Shopping Bag" on the Website and to send you information on any changes we make to our policies or terms.
We will also send you promotional materials from time to time in the form of catalogue brochures that we compile.
Receiving contact from us:
From time to time, we may send you aftercare e-mails relating to your Sarah Haran product. We may also send you e-mails with information in relation to any products which are similar to your product, and which we think you might like. We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in"). You can sign up to receive notifications by e-mail on our home page. If you have registered for an account with us, and when shopping online on the Website, you have put items in your "Shopping Bag" and then abandoned them, we may send you e-mails to remind you of what you may be missing.
In any case, you can ask us to stop contacting you at any time by contacting us on firstname.lastname@example.org or by using the unsubscribe option in each e-mail.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message we send you at any time. We also send out brochures on a quarterly basis. When you contact us you can request to be removed from these direct mail brochures.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, guarantee registration, or other transactions.
We will disclose your personal information if we are required by law to do so.
Our Platform and Processing:
Our online store is hosted by Shopify Inc. Shopify provide the online e-commerce platform that allows Sarah Haran to sell our products and services. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. If you choose to pay using Paypal then Paypal will store your information in order to complete the payment transaction. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Via Shopify there are appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. These third party providers include Shopify, Paypal, Facebook, Instagram, Experian and Google Analytics.
On a quarterly basis we produce a direct mailer in the form of a brochure. This brochure is sent to all our customers and to prospects who may be interested in our products. As part of this we share customer data with both Experian and Abacus.
Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Sarah Haran Accessories are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Sarah Haran Accessories to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc. To understand more please click through to experian.co.uk/cip to understand more about their marketing services.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to understand consumer’s wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
We care about your personal data and know that you trust us to keep it secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All information is held on the Shopify Platform and if you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards though we cannot guarantee the security of your personal data on transmission via the internet
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website (for example, for your Sarah Haran account), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
By using this site, you represent that you are at least the age of majority in your state/county or place of residence, or that you are the age of majority in your state/county or place of residence and you have given us your consent to allow any of your minor dependents to use this site
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting your consent and using it for the specific purpose for which it was obtained. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may at any time withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at email@example.com
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Privacy at firstname.lastname@example.org