Yes every penny you spend will count towards your complimentary item that has been reserved except for gift vouchers, any event tickets or any other non SH products. You must have a complimentary item reserved prior to making any spend.

Of course! We offer hassle free returns, however if you are returning items that have made up your spend towards the complimentary bag, you will also need to return the complimentary bag, we hope you understand why, even though it will be super difficult to part with it! If this is not returned upon request, we will have to deduct the RRP value of the complimentary bag from your return, and we really wouldn't want to have to go down this route!

Of course! We offer hassle free returns, however if you are returning items that have made up your spend towards the complimentary bag, you will also need to return the complimentary bag, we hope you understand why, even though it will be super difficult to part with it! If this is not returned upon request, we will have to deduct the RRP value of the complimentary bag from your return, and we really wouldn't want to have to go down this route!

Please note that the £5 reservation fee associated with the complimentary bag promotion is non refundable.

We know that sometimes you panic and cannot decide, so of course the Joy Fairies will be happy to work out a swap for you. But help us to help you by following this simple guide:

- Decide what you would like to swap to - is it the colour, the hardware or the gift?

- Then order again what you want. There will be another charge, but it means you do get what you really really want this time round.

- Then email us at hello@sarahharan.com and let us know. That way we can get the Joy Fairies to remove your previous order from the shelf and swap it. We can also remove from our SHuper clever SHpreadSHeet that helps us track!

- Fulfilled complimentary bags/gifts cannot be exchanged for any other items or any additional complimentary bags added to the promotion.

- Yes, absolutely! You may take part in the promotion as many times as you wish (don't be shy ladies, we know you by now!), however you can only reserve one complimentary bag at a time, and reserve another once your first spend is met. We want everyone to feel the joy, and a joy shared is a joy doubled, so please don't take more than one at once and spare someone else of that warm fuzzy feeling.

- If you are naughty and reserve more than one bag at once, we will have no other option but to cancel the other reservations, and that's not fun for anyone...

- We cannot add complimentary bags to purchases retrospectively, which is why we strongly advise you to reserve first.

Absolutely! Klarna is here to help you break up your payments in a manageable way for you - it's all about making the SHoopsies easier! For example, if you purchase a bag for £495 and choose to pay over 3 months, the £495 will go straight towards your overall spend as soon as the first payment is made. For more information on Klarna, please visit our FAQs <a href="https://sarahharan.com/pages/klarna-pay-faqs" title="https://sarahharan.com/pages/klarna-pay-faqs">here. </a>

We want to make the promotion as fair as possible, but unfortunately we do get a lot of people who reserve a bag and don't make any spend towards it. This means someone else is missing out.

To help get around this, if you have reserved a bag for 2 or more quarters in a row and made no spend, we will have to release your bag back into stock if no spend is made within the first month of the new quarter. We contact everyone within the first 6 weeks of the promotion. If no spend is made before the last month of the quarter and you haven't got in touch, we will have to release your bag back into stock to keep it fair to everyone else taking part.

You certainly do - it's time to celebrate! But you do have to tell us your birthday, so email us and watch our for your surprise

You can take part as many times as you wish during a quarter, but only one item can be reserved at a time. For example - if you think you will spend £1300, reserve a bag and meet the £700 spend and once that spend is met then you can reserve another bag. If spend goes over the £70 on the first spend, we will backdate spend towards the next reservation as long as it is done within a 24 hour period. To allow fairness to other members, please only reserve 1 bag at a time. You must reserve a bag prior to making spend - your spend cannot be backdated.

On occasion we do as we like to get the most relevant products to the right customer. If you want to tell us a little more about you then let us know by emailing Support so we have as much information to tailor the right products to you as possible!

It’s simple to join and you can join at any time. The membership fee is £25.00 initially and then £20 per year after this. You will also be able to reserve your complimentary handbag which is offered every quarter to club members upon meeting a minimum spend. As soon as you reserve a complimentary bag, all spend will go towards the complimentary handbag promotion as long as you use your 10% member code and no other discounts, unless specified by us. We suggest you join and wait to receive your personal code so that all spend you make will immediately contribute. You will receive your member 10% discount code via email. This code can be used for all your club purchases and can be shared with your friends. You will also be invited into our exclusive Facebook group and with your first purchase you will receive an exclusive gift. Join Bags of Joy here.

You should have an account created using the same email address that you used when purchasing the VIP annual subscription. If you're having issues doing this, just drop us an email to Support we can send you an activation link.

As long as you use the same email address for all purchases, you will be able to track everything in your account when you login. We will automatically send you your complimentary bag once your spend is met, however if you'd like to pop a note on your order to remind us that it is due, then there is no harm in extra checking!

We produce in small quantities, so to ensure you do not miss out, you should reserve your handbag in advance. We will charge £5 to reserve and we will hold your bag until the required quarterly spend is met. Each time we run our complimentary bag offer, you will be able to pay £5 to reserve the bag that is on offer during that period. If you do not meet the spend, the £5 reservation fee is non-refundable.

The VIP Club runs continually. Once you join your annual membership will automatically renew 12 months after your joining date. The membership will renew annually for £25 unless you wish to cancel. You can manage your subscription by logging into your customer account.

Yes of course. We know the promotion brings you much joy. So this is how it works:

- If you have a bag reserved and spend, for example £700, then immediately reserve another complimentary bag after this transaction, we will of course include the remaining balance from your purchase. So for talking's sake, £50 would go towards your next complimentary reservation, as long as it is reserved immediately.

- But please bear in mind that by immediately we mean just that. It sends us into loops of despair if you contact us days, weeks or even a month after. So please note that we cannot backdate spend after a 24 hour period has passed.

- Your complimentary bag will automatically be sent to you once the spend is reached during the quarter. Easy as that, but if you want to remind us at any point, just add a note to your order. No harm in extra checks!

- Your spend is tracked as soon as you reserve your bag. Please note that we do not backdate any spend (we're experts in handbags, not finance), so you must reserve a bag prior to spending towards receiving it.

We want to make the promotion as fair as possible, but unfortunately we do get a lot of people who reserve a bag and don't make any spend towards it. This means someone else is missing out.

To help get around this, if you have reserved a bag for 2 or more quarters in a row and have not met spend, we will have to release your bag back into stock if no spend is made within the first month of the new quarter. We contact everyone within the first 6 weeks of the promotion to update them on their spend. If no spend is made before the last month of the quarter and you haven't got in touch, we will have to release your bag back into stock to keep it fair to everyone else taking part.

- As a super special VIP member, you can reserve a complimentary bag or accessory for a £5 charge. Think of it as renting a space on our special shelf where your bag or accessory will be cared for and looked after prior to it making its way to its forever home! (But please do be aware this fee is non refundable, as it covers all our admin costs associated).

- Reservations MUST be done in a separate transaction to all other purchases. This is mainly to avoid them getting missed or lost - and let us tell you, there is nothing worse than a lost or missing handbag or accessory!

- You may take part in the promotion as many times as you wish (don't be shy ladies, we know you by now!), however you can only reserve one complimentary bag or accessory at a time, and reserve another once your first spend is met. We want everyone to feel the joy, and a joy shared is a joy doubled, so please don't take more than one at once and spare someone else of that warm fuzzy feeling.

- If you are naughty and reserve more than one bag at once, we will have no other option but to cancel the other reservations, and that's not fun for anyone...

To receive a complimentary gift, the required spend is £395. To receive a complimentary bag, the required spend is £695. Please note these are treated separately. So if you wanted a gift and a bag, the required spend would be £1,090. You can take part in the promotion as many times as you want, and we will send your complimentary gifts/bags out in date order of when they have been reserved. So if you reserve a gift first, we will send out as soon as the £395 spend is met. If you reserve a bag first, we will send out as soon as the £695 is met.

All discount codes are one time use unless otherwise stated. Discounts cannot be applied retrospectively after 24 hours from purchase being made. If you forget to use your code, please make sure you contact us within 24 hours, otherwise it cannot be applied.

Please feel free to get in touch with us at any time. You can email us here Contact Us

Our Registered office is as follows: Sarah Haran Accessories 62 St James Clark, 12 Seedhill Road, Paisley PA1 1TJ Our Company Number is SC577957

Become a Brand Advocate and help us spread joy!

Different leathers age in different ways and some are more delicate than others. Full grain leather is one of the most hardwearing so handbags in our Signature collections are great for everyday use. Where we use a limited edition leather you may find that the leather is not as hardwearing. Be considerate to your bag and use limited editions more carefully. Look after your handbag and it will last a lifetime. For more information see our Handbag Care Guide

Sarah Haran Accessories create beautiful leather bags from the most carefully chosen and finest natural leathers. The leather used is of the highest quality and is biodegradable and is a by product of the food & dairy chain. Sourced in Italy and made in small production runs we use 100% Full Grain Italian Leather for the majority of our Signature collection and source other leathers for their uniqueness and interesting textures or patterns. We always source from reputable, ethical tanneries that are Gold members of the Leather Working Group. For more information on our leathers please refer to Our Leathers

Handbags will develop wear & tear depending on how often you use your handbag. Following the instructions in our Handbag Care Guide will help maintain the beauty of your handbag. Simple but regular cleaning and maintenance will make a difference so do spare the time.

In short, no. Mystery Boxes are final sale. Receiving one is such a unique experience (at an amazing value) we're not able to accommodate any returns or exchanges. All Mystery Box purchases are final sale. Trust US with your box - we know how to spread the joy!

No, we cannot accommodate these types of swaps, so please remember if you do decide to purchase a Mystery Box that the sale is final but without taking the risk you won't experience the true joy of receiving one that our customers love so much!

No, the Mystery Boxes are strictly limited to one box per customer for each promotion. We do run these at different times during the year, so there will always be future opportunity to purchase another if you miss this one!

Yes, these are a perfect way to build your collection and work towards your quarterly spend!

We like to think we know what our customers will pick before they do, and we know that you will be blown away with the pieces in your box. You can certainly leave a note on your order that offers some guidance, but with that being said, we are unable to look at wish lists or reference exact order history, nor do we collect personal preference(s). BUT - we know the magic of the unboxing moment will go beyond your expectations! Remember its a mystery what you get so give in to the joy of that!

We love it when our existing customers partake in Mystery Box promotions and actively encourage you to do so to step outside your comfort zone and receive joyful surprises! That being said, we do not reference your previous order history. There is a chance you'll receive an item you already own so we can't make promises here - but we will do our best to avoid duplicates.

<ol><li>Log in with the email address you use for your Sarah Haran account – the email that you originally used when you first purchased items.</li><li>Once logged in you have access to your collection via a digital wardrobe - all your collection will be available, stored joyfully in your wardrobe!</li><li>Set your price and item’s condition on the product listings and then click sell!</li><li>Once sold you can use the preloved delivery system to send the item to the purchaser.</li><li>Once they accept they have received the item you will be sent your Sarah Haran SHooping Vouchers to make new purchases directly at the Sarah Haran website.</li></ol>

Our partnership with Continue means you can manage your wardrobe via our Preloved Platform which is only for VIP's so that you can sell your collection at any time throughout the year.

You can turn your collection into shopping credit vouchers to enable you to purchase new Sarah Haran products whilst assisting fellow VIP's with their wish list and making room in your own wardrobe. Circularity makes SHense. Working along side our SHwap SHop, the Preloved Platform will enable you to upload and sell to your fellow VIP's.

You cannot sell items you have purchased in the previous 12 weeks or this quarters complimentary items

SHwap SHop items can be uploaded to your digital wardrobe. As we do not know what you have purchased you will have to do this yourself

Any sales will be credited to you as SHopping Vouchers

You can sell at any time of year

Currently only available to those with VIP status

All pieces in the preloved collection have been originally purchased from Sarah Haran or from the VIP's using the SHwap SHop, so no more concerns about authenticity. You could check if the item was acquired direct or from the SHwap SHop for your own information.

Any questions, please contact Support and Harry will help you

We are sorry but as you can expect any item that has been made for you personally will not be able to be returned, unless of course in the unlikely event that we have not met our standards and the goods are faulty. We do hope that you appreciate that a bespoke/made to order item has been made especially for you.

Absolutely, our customers love our unique concept and we are the only luxury handbag that enables you to change the look of your bag endlessly. It is what makes us unique!

We have travelled the world looking for the highest quality production. We have sampled and tested all our suppliers to ensure that the level of craftsmanship is of the highest and best quality. All the factories we use are family run businesses with generations of craftspeople that have impressive skills passed through the family over the years. We love to work with small production houses that have the same view of the world as us. Ethical, high quality with regard to looking after staff and suppliers to create the best working practices available.

All our bags carry a lifetime guarantee from the date of purchase. If within this period you detect a fault, the bag will be repaired or, if necessary, replaced at no extra cost. If the handbag has deteriorated due to wear or tear or a lack of care we will discuss this with you. For more information refer to our Handbag Care Guide

If you would like to amend an order once it has been placed please email us we will do our best to assist you. If you forget to use a discount code, please contact us within 24 hours of having made purchase and we will be happy to apply this retrospectively for you. Unfortunately out with this time frame we will not be able to apply the discount code.

Absolutely! Klarna is here to help you break up your payments in a manageable way for you - it's all about making the SHoopsies easier! For example, if you purchase a bag for £495 and choose to pay over 3 months, the £495 will go straight towards your overall spend as soon as the first payment is made.

Yes! We accept all major payment methods. Full details for Klarna can be found here Klarna

We most certainly do, in fact we provide a lifetime guarantee against our handbags. Please see our Handbag Guarantee for peace of mind.

Absolutely. All transactions on this website are processed via Shopify and Paypal both of which are secure online payment gateways that encrypt your card details in a secure hosted environment. We also use Secure Socket Layer (SSL) technology to protect your data and we do not store or have access to your payment details after you have made a purchase.

Our mystery boxes are non refundable. Individual items cannot be exchanged or swapped - the full box must be returned in exchange for credit towards another purchase. The value of the box is based on the value of the contents original RRP.

Yes if you are in the area then we are pleased to meet you as your pick up your delivery. If you do wish to do this then please contact us on Email us

We only offer an exchange on our sale items and are very happy to swap anything within 14 days of purchase. Please see our full returns policy <a href="https://www.sarahharan.com/pages/shipping" title="https://www.sarahharan.com/pages/shipping">here</a>.

We will do our best to accommodate holds. Unfortunately we cannot do any customer holds during the month of November as it is our busiest time. If you are paying at a later date, the payment required for the order is the amount advertised on date of reservation. No offers can retrospectively be applied between date of hold and fulfilment/payment.

If you are based in the UK then some areas, when sent via DPD may chose to deliver on a Saturday if the order has been placed by 12 noon on Friday. They do not guarantee this though. You can pick up yourself from our Studio if you wish by appointment. Global shipping can take up to 5 days and the courier may chose to deliver at the weekend.

We offer next day delivery for orders made by 12 noon. Orders after this time will be processed and passed to our courier for delivery the day after. You will be able to select options at check out. Full information on delivery is available here Delivery & Shipping