Frequently Asked Questions
Here are a selection of the most frequently asked questions asked by our customers.
If you can't find an answer to your question here, we're always here to help . Call our office on 0141 345 2810, email hello@sarahharan.com or message us on the website.
"Bags of Joy" Loyalty Club
Are all my purchases included?
Can I return items?
Can I still return items if I change my mind?
Can I Swap?
Can I take part more than once per quarter?
Can I use Klarna to pay over 3 months?
Can my reserved bag be released?
Do I get a gift on my birthday?
Do I receive a complimentary item each time I meet the required spend?
Do you send personalised requests?
How and when can I Join?
How do I manage my spend?
How do I reserve my bag?
How long does my membership last for?
If I spend more can I reserve again?
Receiving your Complimentary Bag
Release of Bags
Reserving your Complimentary Bag or Accessory
Spend Tiers
What discount codes can I use?
About Sarah Haran
Contact & Support
Our Registered office address
Brand Advocate Programme
Do you have a Brand Advocate Programme?
Handbag Care
How will the leather on my handbag age?
Tell me about your leathers...
Wear and Tear
Mystery Box
Are Mystery Boxes returnable?
Can I exchange an item in my box for another item of the same RRP?
Can I order more than 1 box?
Do the Mystery Boxes count towards my VIP Complimentary Bag Spend?
I'd love to take part but I have style preferences. Can I tell you?
I'm a loyal customer - will I receive an item I already own?
Preloved
How do I use Preloved
How does Preloved work?
Are the products authentic on Preloved?
Production & Sustainability
Can I return a bespoke/made to order item?
Can you tell me about the unique concept of your handbags?
Our production values
Purchasing & Payment
Aftercare and our lifetime guarantee
Can I amend my order after I've made a purchase?
Can I use Klarna to spread the costs?
Do you accept Klarna?
Do you guarantee your products?
Is it safe to use my card online at Sarah Haran
Mystery Boxes
Shipping & Returns
Can I collect my order?
Can I return a sale item?
Can you hold an item for me?
Do you deliver at the weekend?
Do you offer next day delivery?
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