Mystery Box FAQ's

A Mystery Box is one of our most-anticipated product events! Limited-edition mystery boxes are available in limited quantities for a very limited time. These thematic boxes have been curated by US to include a variety of surprise styles that we know you'll love. Because they're a mystery, boxes are offered at some of our best discounts all year. Because these prices are unbeatable, boxes are final sale. Without risk, there's no reward! The perfect way to try joyful new additions in your collection that you may not have considered before!

In short, no. Mystery Boxes are final sale. Receiving one is such a unique experience (at an amazing value) we're not able to accommodate any returns or exchanges. All Mystery Box purchases are final sale. Trust US with your box - we know how to spread the joy!

We like to think we know what our customers will pick before they do, and we know that you will be blown away with the pieces in your box. You can certainly leave a note on your order that offers some guidance, but with that being said, we are unable to look at wishlists or reference exact order history, nor do we collect personal preference(s). BUT - we know the magic of the unboxing moment will go beyond your expectations!

We love it when our existing customers partake in Mystery Box promotions and actively encourage you to do so to step outside your comfort zone and receive joyful surprises! That being said, we do not reference your previous order history. There is a chance you'll receive an item you already own so we can't make promises here - but we will do our best to avoid duplicates.

The Mystery Box will vary on value depending on when we are running it. The boxes value is always based on the original RRP of an item, and you will always save at least 50% on our Mystery Boxes!

No, we cannot accommodate these types of swaps, so please remember if you do decide to purchase a Mystery Box that the sale is final but without taking the risk you won't experience the true joy of receiving one that our customers love so much!

Yes, these are a perfect way to build your collection and work towards your quarterly spend!

No, the Mystery Boxes are strictly limited to one box per customer for each promotion. We do run these at different times during the year, so there will always be future opportunity to purchase another if you miss this one!

We don't accept any discounts on these boxes as they already carry such a huge saving! The price of the boxes is final but remember you are already saving at least 50%