Our handbags are designed to bring you joy; the perfect balance of beauty & function. We take great pride in the design and craftsmanship of our products, and seek to use only the finest materials and the highest production standards. We strive to ensure every item we sell is perfect, and only put our name to products we believe to meet this standard.
In the unlikely event that a Sarah Haran product does not match up to our high standards we will do our best to address the problem. Our handbags do carry a life time guarantee if something has gone wrong outside of normal wear and tear. Depending on the issue and the amount of time that has passed since you purchased the product, we offer a repair or replacement service. If any issue has been caused by wear and tear (common issues - too much weight in the bag causing handles or loops to stretch, zips to pull/break, teeth/zip pulls to come off or plating to lift [usually due to hand sanitizers, perfume or oil on hands] hardware to snap, poppers to pull off at the side or front, over rub of the leather from wear, or dirt build up), then we will gift you a 40% discount against replacing the product.
If you find an issue with your product please see our Handbag Care section or contact us at firstname.lastname@example.org and we will assist you.
We stand by the value of our products and with over 4000 5 star reviews from our customers, we know that they do too. Don't believe us? Read them here!
We hope that you will be very happy with your purchase from Sarah Haran and wish you much enjoyment with your purchase.