Preloved FAQ's

Welcome to Sarah Haran Preloved.

Using our preloved service you can extend the life of your collection and give other VIP’s the chance to love a piece as much as you once did. The Sarah Haran approach of sourcing and producing in limited runs, using rare leathers is good for the planet, but maybe not so good for your dream wish list! Sarah Haran preloved is the solution, not only can you manage your collection efficiently, but you can give joy to another VIP and extend the life of your pieces by passing them on through our preloved marketplace. And you never know, you might just find the piece you have been dreaming of. It’s a win win.

How do I access the Preloved marketplace?

1. Go to the "Preloved" section in the VIP Clubroom and sign up for preloved. By signing up you are accepting any terms associated with the preloved service. You can find more information below
2. Log into your Sarah Haran account. 
3. Sign in to the marketplace.
4. Access your digital wardrobe at the top right of the page
5. See your previous purchases. When you click on each, you will find marketplace listings already created for you - using all the product information we already have about your purchase.
6. Pick the price you want to sell it for, confirm its condition, and that’s it! You can list an item with one click after that - it's that simple! 

Frequently Asked Questions

How do I access the preloved marketplace?

Log in to your VIP account and click on the ‘preloved’ tab at the top of the website.

Where do I find my previously purchased items?

In your digital wardrobe at the top right of the page.

What can I sell?

You cannot sell anything you have purchased within a 12 week period. For example, if you purchased something on 01/10/24, you would not be eligible to sell this until 12 weeks after this date. 

You cannot sell the current quarters complimentary bag/gift. 

You can sell items from the SHwap SHop as well but you will have to load the images and product information yourself in your digital wardrobe. If you have any issues let us know by clicking on our chat box in preloved and we will assist you.

You can also sell vintage Sarah Haran items that are no longer shown on our site but you will need to contact us if instructed when trying to load. As the Sarah Haran catalogue is wide you might need our help to sell. Click on the chat box in preloved and we will assist you. 

How do I sell my item?

Find your item in your digital wardrobe, choose the price you want to sell, update any relevant information, e.g. condition, parcel size, and click sell! It’s that simple.

Discard any colours that appear that you do not have to sell. The platform shows all colours that were available and you have to deselect the colour that you do not own. Start by selecting your colour in the drop down on the right and save. Then you click on each "x" for the colours you do not want. Handy tip stay on the "x " and keep clicking but do not over click and remove the image you actually want!

Who are Continue?

Continue are the tech team that operates Sarah Haran Preloved. You can contact us with any preloved queries via chat (bottom right of screen) or at hello@continue.co

If I make an offer for an item, do I have to buy it if the seller accepts?

No you don’t. Once the seller accepts your offer, you can purchase the item at a lower price, but you don’t have to if you change your mind.

How do I know if an item I want to buy is genuine?

All items on our preloved marketplace have been previously purchased from our online store, or through the SHwap SHop, so you can shop safely in the knowledge that the item is genuine.

Who can sell or purchase at Sarah Haran Preloved?

Only VIPs in the Sarah Haran community can sell or purchase using our service. 

Can I receive cash when I sell my items?

No. For any items you sell, the proceeds will be redeemable via Sarah Haran gift cards that you can use when making a new purchase online. 

How do I use my Sarah Haran gift cards?

All proceeds from resale are issued in a Sarah Haran store gift card. Upon completing your marketplace sale, you will receive an email with a gift card code. Use this at checkout to redeem its value against any new purchases.

Why do some of my items not have an image?

There may be instances where your items need additional photos taken because the product is no longer available in the Sarah Haran store. If this is the case, please take a picture of the item with your phone and load it directly into your wardrobe. 

An item I have previously purchased isn't showing in my digital wardrobe. What should I do?

Check that you are using the correct email address that you purchased the item with, and if you still can’t find it, chat with the Continue team via chat or email us hello@continue.co.

I have bought items using different email addresses, can I have them all in one digital wardrobe?

Yes, you can! If you sign into the marketplace, go to ‘My Profile’ and then ‘Additional Emails’ you can add emails you used to make different orders.

What if I no longer own an item in my wardrobe?

You can only list items to sell that you currently have available. If you have sold an item already and the item still appears in your wardrobe, you don’t have to do anything, It will just remain a record of your previous order.

Can I  sell/add an item to my wardrobe that I purchased from your store/pop-up event?

No, currently only items purchased directly from our online store can be sold on our preloved marketplace. However, we are developing a feature to make this possible which will be read, so watch this space!

What happens if I purchase an item and I'm not happy with the condition it’s in when I receive it?

Thanks to our buyer protection fee, all money is held securely on our platform. You will have 5 days from when you receive the item to declare if the item differs significantly from the seller's description. If this is the case, please raise a dispute with us via chat and we will investigate. 

Will I be charged selling fees?

No, selling is completely free! 

Will I be charged buying fees?

Yes Continue charge a 10% buyer protection fee to save you any difficulties and protect your purchase

What is a buyer protection fee?

We are committed to ensuring you can make secondhand purchases safely and with peace of mind. Continue has partnered with Stripe, a leading payment service provider. When you make a purchase, your funds are held in a special intermediary account. Your funds are safely held here until the next step below is complete. When your item arrives, you will need to check its condition. If the item:

• arrives damaged
• is significantly not as described
• never arrived

Then please contact Continue. You can chat with them here (bottom right chat button) or you can email them at hello@continue.co. You will need to contact them within 5 days of receiving your item.

Unlike other platforms, Continue personally check all issues. This is done by their team members, they do not outsource.

Once the Continue team has reviewed the case and it is deemed that the item falls under the three aforementioned categories, your funds will be transferred back to you.

In some cases, you may need to send the item back, which will be covered by the seller.

How long do I have to post an item that I have sold?

As soon as possible! If you anticipate any big delays in posting - such as if the item sells while you're on holiday - please contact the buyer directly to manage expectations.

How do I know which parcel size to choose?

We recommend a large size for one of our larger-sized bags e.g. Dahlia, medium for a smaller bag e.g. Lily, and small for our accessories.

I’ve changed my mind, how do I cancel an order?

If the item hasn’t yet been shipped, please contact us via chat or email to see if this is possible.

I don’t like an item I've received, can I return it?

You can’t return the item, but it will now be in your digital wardrobe, so you can resell it again in a couple of clicks! 

Can I select my own shipping provider?

To guarantee secure and reliable shipping, we've integrated multiple courier options into our platform. This allows buyers and sellers to track shipments in real-time, from dispatch to delivery, and ensures the timely release of funds. Please refrain from using external shipping methods.

Do I need to worry about my data being shared?

No, Continue does not share data with any third parties. No data has been shared outside of our database and no third parties can access your data. By signing up to the service Continue will only use the data already held by the Sarah Haran database. Only data required to be accessed will be used to enable the Continue service to work