This information will help guide you through the shipping processes associated with returning or exchanging goods: 

Festive Period Deliveries:

We are taking a well earned break from 24th December 2021 to 5th January 2022. Please note that there will be no deliveries between these dates but we will post out on our return. 

Returns

We are sorry that you have decided to return the goods to us. Our annual return rate is well below industry standard and is only 1% per annum (other online retailers usually have a 20% plus return rate) but we want you to be happy with your choices so appreciate that you wish to return the goods. Please ensure this is done within 14 days of the initial sale. 

Return Shipping:

• Choose how you wish to return. We will email you a DPD label or you can return yourself at your convenience. 
• We can process a return for you via DPD at a cost of £7.00 to cover the shipping and admin. If you are outside the UK then we can arrange a DHL label but you will need to cover the shipping costs and/or taxes that may be associated with the  return.
• If you choose DPD then we will email you a label which you then take to your local DPD store to send back to us. You can search for your local store by entering your postcode here. 

Exchanges:

If you wish to exchange something we are very happy to assist. Please let us know what you would like to exchange and we will sort it out for you. You can use either of the following services to make the exchange process as convenient as possible for you:

We process the exchange for you end to end. Please click on the link below to activate this service:

https://www.sarahharan.com/products/swapping-service

Or you can send the product back and we will then carry out the exchange. Please activate this service here:

https://www.sarahharan.com/products/simple-shipping

Package up with Care:

The following is advice for ensuring that our products are returned to us in the same pristine condition that we sent them to you. We are sure that you appreciate that damaged or soiled goods will be impossible for us to accept as a return so please do take the time to package up with care. Please refer to the following video and points for advice - 

• Please package up the goods carefully in the box using the tissue and the original packing that the product was sent to you in.
• Tassels should be removed from eyelets and wrapped back up in tissue
• Chains/straps must be wrapped in their original tissue. Do not leave chains in particular rattling in the box as they will damage the goods.
• Do not fold handles into the bags

  Refunds:

• On receipt of the returned item(s), we will issue you a refund asap and certainly within 7 working days. You will receive your refund via the original method of payment excluding our returns & admin fee and any non UK shipping fees should you opt for us to arrange the return on your behalf.